Terms & Conditions:

Zula - Terms & Conditions of Service

Effective Date: May 22, 2026 • Vancouver, British Columbia, Canada

PropTech Lead Intelligence Platform, Zula Command Centre, Data Analysis & Direct Mail Intelligence

Jurisdiction

Province of British Columbia and applicable federal laws of Canada

Contact

matin@zulalead.com | zulalead.com | Vancouver, BC

Governing Law

British Columbia law; disputes resolved by binding arbitration in Vancouver, BC

⚠️ IMPORTANT — READ BEFORE USING THE PLATFORM

These Terms contain critical provisions in Sections 3, 4, 5, 11, 12, and 13 that limit Zula's liability and place full legal responsibility for CASL compliance, DNCL compliance, PIPEDA obligations, real estate board rules, and all subscriber outreach activities entirely on the Subscriber. By accessing the platform you accept these Terms in full.

1. Definitions

The following definitions apply throughout these Terms and Conditions:

"Zula", "we", "us", "our" means Zula Lead Intelligence Inc., a British Columbia corporation, and its directors, officers, employees, contractors, successors, and assigns.
"Platform" means the Zula web application, mobile application, Zula Command Centre dashboard, APIs, data feeds, reporting tools, and all associated software and services operated by Zula.
"Services" means all features, tools, data products, lead intelligence, and functionality provided through the Platform, including the Zula Command Centre, Lead Batches, Exclusive Drops, market intelligence feeds, direct mail intelligence, and all related services.
"Subscriber", "User", "you", "your" means any individual or legal entity that creates an account, subscribes to any plan, accesses a free trial, participates in the beta program, or otherwise uses any part of the Platform or Services.
"Lead" or "Lead Intelligence" means property records, ownership data, market signals, algorithmic scores, address data, and related intelligence derived from public, governmental, and professional data sources and delivered through the Platform. Leads do not constitute personal contact information unless explicitly indicated and subject to separate terms.
"Lead Batch" means a curated, algorithmically scored set of Leads delivered to a Subscriber on a scheduled or on-demand basis according to their subscription plan.
"Exclusive Drop" means a time-limited lead release made available to eligible Subscribers before broader distribution within the Platform.
"Command Centre" means the Zula deal management interface including deal activity tracking, timelines, contact management, task management, document storage, and dashboard analytics.
"Data Sources" means publicly accessible records including but not limited to the Land Title and Survey Authority of BC (LTSA), BC Assessment Authority, municipal open data registries, building permit databases, federal and provincial court records, and other lawfully accessible public registries.
"Third-Party Append" means any process by which a Subscriber uses external tools, services, or databases to add personal contact information — including personal email addresses, personal phone numbers, or social media profiles — to Lead data received from Zula.
"CEM" means a Commercial Electronic Message as defined under Canada’s Anti-Spam Legislation (CASL), S.C. 2010, c. 23.
"DNCL" means Canada’s National Do Not Call List maintained by the CRTC under the Telecommunications Act.
"CASL" means Canada’s Anti-Spam Legislation (S.C. 2010, c. 23) and all regulations made thereunder.
"PIPEDA" means the Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5) and applicable provincial privacy legislation including BC PIPA.
"BCFSA" means the British Columbia Financial Services Authority.
"Intellectual Property" means all algorithms, software code, data models, machine learning systems, database architecture, scoring methodologies, trademarks, trade secrets, and all other proprietary rights owned by Zula.
"User Data" means data, records, notes, and files submitted by a Subscriber to the Platform.
"Partnership Agreement" means a separate signed written agreement between Zula and a third-party organisation governing data sharing, revenue sharing, or commercial collaboration.

2. Acceptance of Terms & Eligibility

2.1 Binding Agreement

By creating an account, selecting a subscription plan, clicking “I Agree” or any similar acceptance mechanism, accessing a free trial, or using any feature of the Platform, you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety, including all sections governing your compliance obligations, liability limitations, and indemnification obligations. If you do not agree, you must immediately cease all use of the Platform.

2.2 Authority to Contract

If you are subscribing on behalf of a brokerage, real estate team, corporation, or other legal entity, you represent and warrant that you are duly authorised to bind that entity to these Terms. “You” and “your” shall refer to both you individually and that entity jointly and severally.

2.3 Eligibility Requirements

To subscribe to any paid plan that includes Lead Batches or Lead Intelligence, you must: (a) be at least 19 years of age; (b) hold a valid real estate licence issued by the BCFSA or equivalent licensing authority in your operating jurisdiction; (c) be in good standing with your applicable real estate board (REBGV, FVREB, or equivalent); and (d) agree to use Lead Intelligence solely in connection with your lawfully conducted real estate practice. Zula reserves the right to verify eligibility at any time and to suspend or terminate access where eligibility cannot be confirmed.

2.4 Updates to Terms

Zula may amend these Terms at any time. Notice of material amendments will be provided via email to your registered address or through an in-platform notification at least 14 days prior to the effective date of such changes. Your continued use of the Platform after the effective date constitutes irrevocable acceptance of the amended Terms. If you do not accept an amendment, your sole remedy is to cancel your subscription before the amendment takes effect.

3. Nature of the Services — Critical Limitations

⚠️ CRITICAL — READ THIS SECTION IN FULL

Section 3 defines what Zula is and, critically, what it is not. Misunderstanding the nature of Zula’s services is the leading cause of compliance errors by subscribers. Zula is a data intelligence company. It is not a marketing consent platform, a brokerage, a legal advisor, or a CASL compliance tool.

3.1 Data Intelligence — Not Marketing Consent

Zula provides real estate market intelligence derived exclusively from public, governmental, and professional data sources including the LTSA, BC Assessment Authority, municipal permit databases, and other lawfully accessible public records. Zula’s services constitute property and market intelligence only. The delivery of a Lead or Lead Batch by Zula to a Subscriber does not constitute, create, imply, or evidence any form of marketing consent, express consent, implied consent, or permission from any property owner or individual to be contacted by the Subscriber.

The receipt of Zula Lead Intelligence does not authorise you to contact any individual. You are solely responsible for independently establishing any legal basis for contact under CASL, PIPEDA, DNCL regulations, and all applicable laws before initiating any outreach.

3.2 Predictive Intelligence — Not Guarantees

Zula uses proprietary algorithms trained on historical market data, building permit activity, property ownership patterns, estate indicators, and other signals to generate predictive lead scores and market intelligence. These scores and signals represent statistical probabilities only. Zula does not warrant, guarantee, or represent that any Lead will result in a contactable prospect, a listing appointment, a signed representation agreement, or a closed real estate transaction. Past algorithmic performance is not indicative of future results.

3.3 Public Record Dependency & Accuracy Limitations

Zula’s intelligence is derived from third-party public records that may contain errors, omissions, delays, or inaccuracies originating from source registries including but not limited to the LTSA, BC Assessment Authority, municipal databases, and court records. Zula is not responsible for the accuracy or completeness of data originating from these third-party registries. Subscribers must independently verify the accuracy of any Lead Intelligence before relying on it for outreach or professional decisions.

3.4 Not a Brokerage, Legal Firm, or Compliance Agency

Zula is a technology and data intelligence company. Zula is not a licensed real estate brokerage, a legal firm, a compliance agency, a CASL compliance service, or a financial advisor. Nothing provided through the Platform constitutes legal advice, compliance advice, real estate brokerage services, or professional advice of any kind. Subscribers must seek independent qualified legal and compliance advice regarding their obligations under CASL, PIPEDA, DNCL, BCFSA regulations, and all other applicable laws.

3.5 Direct Mail Intelligence

Where Zula provides direct mail intelligence, mailing address data, or property address information derived from public records, such information is provided for the purpose of lawful direct mail marketing only. Subscribers are solely responsible for ensuring that all direct mail campaigns comply with applicable advertising standards, privacy laws, and professional real estate board regulations. Zula does not provide or endorse any specific direct mail content and is not liable for any regulatory or legal consequence arising from a Subscriber’s direct mail activities.

3.6 Personal Contact Information — Deliberate Omission

Zula deliberately omits personal email addresses and personal phone numbers from standard Lead deliveries. This deliberate omission is a risk-mitigation design decision. Where any personal contact information appears in a Lead delivery, it is sourced from lawfully accessible public records only. Zula makes no representation as to whether such information constitutes a lawful basis for direct electronic marketing under CASL. Subscribers who append personal contact information to Zula Lead data using third-party tools do so entirely at their own risk and subject to the obligations in Section 5.

3.7 No Exclusive Right to Contact

Delivery of Lead Intelligence to a Subscriber does not grant any exclusive right to approach, contact, or represent the relevant property owner or individual. Multiple parties, including other realtors not using Zula, may independently approach the same prospects through other channels. Zula is not liable for any competitive outcome arising from a Subscriber’s failure to act on Lead Intelligence in a timely manner.

4. Lead Exclusivity & Sharing

4.1 Residential Lead Exclusivity

For Subscribers on the Core Plan, Pro Plan, or any equivalent plan that includes Lead Batches, Zula guarantees that individual residential property Lead Intelligence delivered to a Subscriber’s Command Centre will not be simultaneously delivered to another Subscriber operating within the same registered primary geographic service area during the applicable Lead Batch period. This exclusivity applies to the Lead Intelligence record itself and does not prevent Zula from: (a) delivering the same property intelligence to the Subscriber again in a future batch if the property remains a valid lead signal; (b) delivering related market intelligence on the same geographic area to other Subscribers; or (c) delivering the same Lead to another Subscriber if the original Subscriber’s subscription is cancelled, their geographic service area has changed, or the exclusivity period has expired.

4.2 B2B, Commercial & Institutional Exception

Subscriber acknowledges and agrees that intelligence relating to active developers, builders, institutional investors, corporate landlords, real estate investment trusts, property management companies, and commercial or multi-family development projects constitutes broad market intelligence. Such B2B and commercial intelligence may be made available platform-wide to facilitate commercial networking, is not subject to the residential exclusivity guarantee in Section 4.1, and may be accessed by multiple Subscribers simultaneously.

4.3 Exclusivity Limitations

The exclusivity guarantee in Section 4.1 is limited to the geographic service area registered to the Subscriber’s account at the time of Lead Batch delivery. Zula does not warrant that a given property owner has not been independently identified through other data sources by other parties, nor that the property owner has not been previously contacted by other realtors. Lead exclusivity is a data distribution commitment by Zula only, not a guarantee of exclusive market access.

5. Subscriber Compliance Obligations — Full Legal Responsibility

⚠️ CRITICAL COMPLIANCE SECTION — Zula accepts zero liability for Subscriber violations

This section establishes the full and exclusive legal responsibility of the Subscriber for all compliance with CASL, DNCL, PIPEDA, BCFSA regulations, real estate board rules, and all other applicable laws in connection with the use of Zula’s services. These obligations are non-negotiable and non-waivable.

5.1 Sole Compliance Responsibility

You are solely, entirely, and exclusively responsible for ensuring that every aspect of your outreach, prospecting, marketing, communication, and real estate practice conducted using or in connection with Zula Lead Intelligence complies with all applicable federal, provincial, and local laws, regulations, professional rules, and platform terms of service. Zula’s provision of Lead Intelligence does not reduce, limit, transfer, or modify your compliance obligations in any respect.

5.2 CASL — Canada’s Anti-Spam Legislation

CASL imposes strict obligations on the sending of Commercial Electronic Messages (CEMs) including emails, SMS messages, and certain social media communications. You represent, warrant, and covenant that:

You will not send any CEM to any individual identified through Zula Lead Intelligence without first independently establishing a valid legal basis for doing so under CASL, which requires either: (a) express consent from the recipient; or (b) a valid basis for implied consent as defined under section 10(9) of CASL (which includes, in limited circumstances, a visible published business address used in connection with that business).
You acknowledge that property ownership or the presence of a property address in public records does not, in itself, constitute implied consent under CASL to receive commercial electronic messages.
You will maintain written records of all CASL consent obtained in connection with outreach derived from Zula Lead Intelligence, in sufficient detail to demonstrate compliance to the CRTC if required.
You will include a functioning unsubscribe mechanism in every CEM you send, and will process unsubscribe requests within 10 business days as required by CASL.
You will not send any CEM to an address on the CRTC’s suppression list or to any individual who has previously provided an unsubscribe request to you.
You acknowledge that CASL penalties for violations can reach $1,000,000 per violation for individuals and $10,000,000 per violation for corporations, and that Zula has no liability for any such penalty.

5.3 National Do Not Call List (DNCL)

If you append telephone numbers to Zula Lead Intelligence using any third-party data tool or service, you represent, warrant, and covenant that:

You will cross-reference all telephone numbers against the National Do Not Call List (DNCL) maintained by the CRTC before making any telemarketing call, in strict compliance with the Telecommunications Act and CRTC Telemarketing Rules.
You will subscribe to the DNCL and update your suppression list no less frequently than every 31 days as required by CRTC regulations.
You will comply with all CRTC rules governing calling hours, identification requirements, and call recording obligations.
You understand that DNCL violations can result in fines of up to $1,500 per violation for individuals and $15,000 per violation for corporations, and that Zula has zero liability for any such fine.

5.4 PIPEDA & BC PIPA — Privacy Compliance

You agree to handle all Lead Intelligence, including any personal information contained therein, in strict compliance with PIPEDA and, where applicable, the BC Personal Information Protection Act (PIPA). Your obligations include:

Collecting only the personal information reasonably necessary for your real estate practice and using it only for the purpose for which it was collected.
Safeguarding all personal information against unauthorised access, disclosure, copying, use, or modification, using security measures appropriate to the sensitivity of the information.
Retaining personal information only as long as reasonably necessary and securely destroying it when no longer required.
Providing individuals with access to their personal information held by you, and correcting inaccuracies, upon request.
Not using Zula Lead Intelligence for any purpose that constitutes an unlawful privacy intrusion, harassment, stalking, or surveillance of any individual.
Notifying affected individuals and the Office of the Privacy Commissioner of Canada of any breach of personal information in your possession as required by the mandatory breach reporting provisions of PIPEDA.

5.5 BCFSA & Real Estate Board Compliance

You agree that your use of Zula’s Services and all outreach methods derived from or informed by Zula Lead Intelligence will strictly comply with:

The Real Estate Services Act (BC) and all rules and regulations of the British Columbia Financial Services Authority (BCFSA).
The REALTOR® Code of Ethics and Standards of Business Practice of the Canadian Real Estate Association (CREA).
The bylaws, rules, and codes of conduct of your local real estate board, including the Real Estate Board of Greater Vancouver (REBGV), the Fraser Valley Real Estate Board (FVREB), or any other applicable board.
Any applicable rules governing solicitation, door-knocking, cold calling, or direct mail marketing of property owners who are currently listed with another brokerage or represented by another realtor.
All applicable advertising standards and truthful marketing requirements for real estate professionals in British Columbia.

5.6 Third-Party Data Append — Full Subscriber Responsibility

If you use any third-party tool, service, or database to append additional contact information (including personal email addresses, personal phone numbers, or social media profiles) to Zula Lead Intelligence, you acknowledge and agree that:

Such Third-Party Append is conducted entirely at your own risk and on your own legal authority, entirely independent of Zula.
Zula has no knowledge of, control over, or responsibility for any Third-Party Append conducted by you.
You are solely responsible for ensuring that any data obtained through Third-Party Append is lawfully sourced, accurately matched, and used in compliance with all applicable laws including CASL, PIPEDA, and DNCL regulations.
Zula is not a party to any data transaction between you and a third-party data provider and accepts zero liability arising from such transactions.
Any CASL violation, DNCL complaint, privacy complaint, or regulatory investigation arising from your use of Third-Party Appended data is your sole legal and financial responsibility.

5.7 Platform Terms of Service — LinkedIn, Facebook & Social Media

You agree that you will not use Zula Lead Intelligence to conduct automated scraping, bulk account matching, bulk connection requests, or unsolicited messaging on LinkedIn, Facebook, Instagram, or any other social media or professional networking platform in violation of that platform’s terms of service. Such use: (a) violates the terms of the relevant platform; (b) may constitute a CASL violation; and (c) creates reputational and legal risks entirely borne by you. Zula expressly prohibits such use and accepts zero liability for consequences arising from it.

5.8 Direct Mail Compliance

Direct mail campaigns conducted using Zula’s direct mail intelligence or address data must comply with: Canada Post applicable mailing standards; applicable advertising standards for real estate professionals in British Columbia; BCFSA rules governing unsolicited marketing materials; and your real estate board’s rules on solicitation of listed properties. You are solely responsible for the content, accuracy, and legal compliance of any direct mail piece created or sent using Zula intelligence.

5.9 Representations and Warranties

By using the Services, you represent and warrant on a continuing basis that: (a) you are in good standing with your applicable real estate board and licensing authority; (b) you have not been the subject of any CASL, DNCL, or privacy enforcement action that would affect your eligibility to use the Services; (c) all outreach you conduct using Zula Lead Intelligence complies with applicable law; and (d) you will immediately notify Zula at matin@zulalead.com if you become aware of any regulatory investigation or enforcement action that relates to your use of Zula Lead Intelligence.

6. Subscriptions, Plans & Billing

6.1 Subscription Plans

Zula offers the following subscription tiers, subject to availability, eligibility, and Zula’s right to modify plans in accordance with Section 6.5:

Starter Plan — $149/month. Command Centre platform access only. No Lead Batches included.
Core Plan — $399/month. Full platform access plus 15 qualified residential Lead Intelligence records per month. Residential exclusivity as per Section 4.1.
Pro Plan — $649/month. Full platform access plus 30 qualified leads per month, priority Exclusive Drop access, and construction signal lead intelligence.
Brokerage Plan — $250 per seat per month, minimum 5 seats. Team licence with aggregate pipeline view, team lead distribution, custom area targeting, onboarding call, and dedicated account support. Subject to a 3-month minimum term.

6.2 Founder Rate

The first 20 Subscribers who enrol during Zula’s launch period are eligible for a Founder Rate of $299/month for the Core Plan, locked for 12 consecutive months from their enrolment date. After the 12-month lock period, standard pricing applies automatically.

6.3 Billing & Payment

Subscriptions are billed monthly in Canadian dollars (CAD) on the anniversary date of enrolment. Zula uses a third-party payment processor and does not store payment card data. By providing payment information, you authorise recurring monthly charges until cancellation. All fees are exclusive of applicable taxes including GST and PST, which will be collected as required by law.

6.4 Failed Payments

If a scheduled payment fails, Zula will retry up to three times over 7 days. If payment is not collected, your account will be suspended. Lead Batches missed during suspension will not be delivered retroactively. Reinstatement requires resolution of the outstanding balance.

6.5 Price Changes

Zula reserves the right to modify pricing with 30 days’ written notice. If you do not accept revised pricing, you may cancel before the new pricing takes effect. Continued use constitutes acceptance.

6.6 Add-Ons & Referral Program

Extra Lead Batch: $149 per batch of 15 additional leads, available as a one-time purchase. Exclusive Drop Upgrade: $99/month for priority access to every Exclusive Drop. Referral Program: one free month of your current plan per successful referral, credited after the referred Subscriber completes their first full paid month. No cap on referral credits. Credits are non-transferable with no cash value.

7. Acceptable Use Policy

7.1 Permitted Activities

You may use the Platform and Lead Intelligence only for lawful purposes in connection with your legitimate, licensed real estate business activities, conducted in compliance with all applicable laws and professional regulations.

7.2 Prohibited Activities

You must not use the Platform or any Lead Intelligence to:

Resell, sublicense, redistribute, share, transfer, or provide access to Lead Intelligence to any third party, including other realtors, data brokers, or lead aggregation services.
Upload Lead Intelligence into any competing lead generation platform, third-party CRM operated for the benefit of a competitor of Zula, or any data brokerage or list-rental service.
Use Lead Intelligence for any purpose unrelated to legitimate real estate prospecting, including insurance solicitation, mortgage solicitation, financial services marketing, or rental services marketing, without the relevant individual’s independent consent.
Reverse engineer, decompile, disassemble, or otherwise attempt to derive Zula’s source code, algorithms, scoring methodology, or data models.
Use automated bots, scrapers, or crawlers to extract data from the Platform beyond what is explicitly provided by your subscription.
Impersonate any person or misrepresent your identity, licensing status, or brokerage affiliation.
Introduce malware, viruses, or harmful code into the Platform.
Conduct automated or bulk outreach in violation of any platform’s terms of service using data derived from the Platform.
Use the Platform or Lead Intelligence to harass, threaten, stalk, or engage in discriminatory conduct toward any individual.
Retain Lead Intelligence beyond 30 days following cancellation or termination of your subscription.

8. Intellectual Property

8.1 Zula Ownership

All Intellectual Property in the Platform and Services — including the lead scoring algorithm, machine learning models, data processing methodology, software code, database architecture, user interface, branding, trademarks, and the Zula name and logo — is owned exclusively by Zula Lead Intelligence Inc. These Terms do not transfer any Intellectual Property rights to you.

8.2 Limited Subscriber Licence

Subject to your compliance with these Terms and your active paid subscription, Zula grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform and Lead Intelligence solely for your personal, licensed real estate business purposes as permitted under Section 5. This licence terminates immediately upon suspension or termination of your subscription for any reason.

8.3 User Data Licence

You retain ownership of User Data you submit to the Platform. You grant Zula a non-exclusive, royalty-free licence to store, process, and use your User Data to deliver and improve the Services. Zula may use aggregated, anonymised, non-identifiable data derived from all Subscriber usage to improve its algorithms, develop new features, and generate market insights.

8.4 Feedback

Any feedback, suggestions, or ideas you provide to Zula are granted to Zula on an irrevocable, royalty-free, perpetual basis for any purpose, without any obligation to compensate you.

9. Privacy & Data Protection

9.1 Privacy Policy

Zula’s collection and use of personal information is governed by the Zula Privacy Policy available at zulalead.com/privacy, incorporated herein by reference. By using the Platform, you consent to the data practices described therein.

9.2 Zula’s PIPEDA Compliance

Zula operates in compliance with PIPEDA and applicable BC privacy legislation. Zula collects only personal information reasonably necessary to provide the Services and does not sell personal information to third parties.

9.3 Subscriber as Independent Data Controller

When you use Lead Intelligence to contact or prospect individuals, you act as an independent data controller under PIPEDA and applicable privacy legislation. Zula acts only as a data processor with respect to Lead Intelligence derived from public records. You are solely responsible for your obligations as a data controller, including lawful basis for processing, consent management, breach notification, and individual access requests. Zula has no liability for your data controller obligations or any breach thereof.

9.4 Security

Zula implements commercially reasonable technical and organisational security measures to protect data within its custody. No data transmission is absolutely secure. Zula does not warrant absolute security and is not liable for any breach or unauthorised access outside its reasonable control.

10. Cancellation & Termination

10.1 Subscriber Cancellation

You may cancel your subscription at any time by contacting matin@zulalead.com or through account settings. Cancellation takes effect at the end of the current billing cycle. No partial refunds are issued for unused days. Lead Batches scheduled after the cancellation effective date will not be delivered.

10.2 Brokerage Plan Minimum Term

Brokerage Plans carry a 3-month minimum term. Early cancellation within the minimum term results in a termination fee equal to the remaining monthly fees within the minimum term.

10.3 Zula Termination for Cause

Zula may terminate your account immediately and without refund for: material breach of these Terms including any violation of Section 5 or Section 7; fraudulent or illegal activity; non-payment following the Section 6.4 process; or any use of the Platform that causes harm to third parties, Zula, or Zula’s reputation. Termination for cause does not entitle you to any refund of prepaid fees.

10.4 Effect of Termination

Upon termination: your licence to access the Platform and use Lead Intelligence ceases immediately; you must delete all Lead Intelligence within 30 days; all outstanding balances become immediately payable; and Sections 5, 8.1, 9, 11, 12, 13, 14, and 15 survive indefinitely.

11. Disclaimer of Warranties

⚠️ NO WARRANTIES — Read Carefully

The Platform, all Services, and all Lead Intelligence are provided on an “AS IS” and “AS AVAILABLE” basis. Zula makes no representations or warranties of any kind, express or implied. Use of the Platform is entirely at your own risk.

To the maximum extent permitted by applicable law, Zula expressly disclaims all warranties including:

Any implied warranty of merchantability, fitness for a particular purpose, non-infringement, or title.
Any warranty that the Platform will be uninterrupted, error-free, secure, virus-free, or available at any particular time.
Any warranty regarding the accuracy, completeness, currentness, or reliability of Lead Intelligence or any data derived from third-party public records including the LTSA, BC Assessment, or municipal registries.
Any warranty that Lead Intelligence will result in a contactable prospect, a listing appointment, a signed agency agreement, or a closed transaction.
Any warranty regarding the income, revenue, or business results that may be achieved through use of the Services.
Any warranty that Lead Intelligence complies with CASL, PIPEDA, or any other applicable law for any particular outreach purpose of the Subscriber.
Any warranty regarding the legal sufficiency of any basis for contact arising from data included in Lead Intelligence.

Zula does not provide legal advice, compliance advice, tax advice, investment advice, or real estate brokerage services. Subscribers must obtain independent professional advice for all compliance and legal matters.

12. Limitation of Liability

⚠️ IMPORTANT LIABILITY LIMITATION

This section significantly limits Zula’s financial exposure. Please read it carefully before subscribing.

12.1 Liability Cap

To the maximum extent permitted by applicable law, Zula’s total aggregate liability to you for any and all claims of any nature arising out of or related to these Terms, the Platform, the Services, or Lead Intelligence shall not exceed the lesser of: (a) the total subscription fees actually paid by you to Zula in the three calendar months immediately preceding the event giving rise to the claim; or (b) CAD $1,000. This cap applies regardless of the form of action, whether in contract, tort, negligence, strict liability, statute, or otherwise.

12.2 Exclusion of Consequential Damages

In no event will Zula be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages of any kind, including: loss of profits, revenue, commissions, or income; loss of data or business information; loss of goodwill or business opportunity; cost of replacement services; or any financial penalty, regulatory fine, or enforcement cost imposed on the Subscriber by any regulator including the CRTC, Office of the Privacy Commissioner of Canada, BCFSA, or any real estate board. This exclusion applies even if Zula has been advised of the possibility of such damages.

12.3 Specific Liability Exclusions

Without limiting Sections 12.1 and 12.2, Zula has no liability whatsoever for:

Any CASL violation, DNCL infraction, PIPEDA breach, or privacy enforcement action arising from a Subscriber’s use of Lead Intelligence, including any resulting fine, penalty, or legal cost.
Any complaint, claim, or legal action brought by a homeowner, property owner, tenant, or third party against a Subscriber arising from the Subscriber’s outreach, prospecting, direct mail, or communications activities.
Any loss arising from inaccuracies in public record data sourced from LTSA, BC Assessment, or other third-party registries.
Any failure to close a real estate transaction, regardless of whether Lead Intelligence was relied upon.
Any disciplinary action, licence suspension, or sanction imposed by BCFSA, CREA, REBGV, FVREB, or any other professional body against a Subscriber.
Any loss arising from a Subscriber’s failure to independently verify Lead Intelligence before acting on it.
Any interruption, suspension, or termination of the Platform for any reason.

12.4 Essential Basis

The limitations and exclusions in this Section 12 reflect a fair and reasonable allocation of risk between the parties and are fundamental to Zula’s ability to offer the Services at the pricing set out herein. Zula would not offer these Terms without these protections.

13. Indemnification — Subscriber’s Obligation to Protect Zula

⚠️ INDEMNIFICATION — You agree to defend and compensate Zula

This section requires you to pay Zula’s legal costs and any damages if Zula is sued or investigated as a result of your use of the Services. This obligation is broad and includes third-party claims, regulatory actions, and enforcement proceedings.

You agree to fully indemnify, defend, and hold harmless Zula Lead Intelligence Inc. and its founders, directors, officers, employees, contractors, successors, and assigns (collectively “Zula Parties”) from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, penalties, fines, settlements, regulatory investigations, and legal costs (including reasonable legal fees on a full indemnity basis) arising out of or related to:

Your violation of CASL, including any CRTC investigation, CASL enforcement proceeding, or administrative monetary penalty arising from CEMs you sent using data derived from the Platform.
Your violation of DNCL regulations, including any fine or enforcement action by the CRTC arising from telemarketing calls made using telephone numbers appended to Zula Lead Intelligence.
Your violation of PIPEDA, BC PIPA, or any other applicable privacy legislation, including any complaint, investigation, or order by the Office of the Privacy Commissioner of Canada or the BC Information and Privacy Commissioner.
Any complaint, claim, legal action, or regulatory proceeding by a homeowner, property owner, tenant, or other third party arising from outreach, prospecting, direct mail, or communications you conducted using Zula Lead Intelligence.
Your violation of BCFSA regulations, CREA Code of Ethics, or any applicable real estate board bylaw or code of conduct.
Your breach of any obligation under Section 5 of these Terms.
Any Third-Party Append you conducted and any consequence arising from the appended data.
Your use of Zula Lead Intelligence on any social media or professional networking platform in violation of that platform’s terms of service.
Any misrepresentation made by you to Zula, to a property owner, or to any third party in connection with your use of the Services.
Your breach of any other provision of these Terms.

Zula reserves the right to assume exclusive control of the defence and settlement of any matter subject to indemnification. You agree to cooperate fully with Zula’s defence of any such claim and not to settle any claim that binds Zula without Zula’s prior written consent.

14. Dispute Resolution & Governing Law

14.1 Governing Law

These Terms are governed exclusively by the laws of the Province of British Columbia and applicable federal laws of Canada, without regard to conflict of law principles.

14.2 Mandatory Informal Resolution

Before initiating any formal dispute process, both parties agree to attempt informal resolution by written notice to matin@zulalead.com describing the dispute and remedy sought. The parties will negotiate in good faith for 30 days. This informal resolution step is a mandatory condition precedent to any formal proceeding.

14.3 Binding Arbitration

Any dispute not resolved informally within 30 days will be submitted to final and binding arbitration under the Arbitration Act (British Columbia). Arbitration will be conducted by a single arbitrator in Vancouver, BC. The arbitrator’s decision is final, binding, and enforceable in any court of competent jurisdiction. Each party bears its own arbitration costs unless the arbitrator awards costs.

14.4 Class Action Waiver

You irrevocably waive any right to bring or participate in any class action, class arbitration, or representative proceeding against Zula. All claims must be brought individually.

14.5 Emergency Injunctive Relief

Either party may seek emergency injunctive or other equitable relief from the courts of British Columbia to protect Intellectual Property or prevent irreparable harm, pending resolution of arbitration.

15. Partnership, Revenue-Share & Data Arrangements

15.1 Separate Partnership Agreements

Zula may enter into separate written Partnership Agreements with third-party organisations including property management companies, real estate brokerages, data providers, and technology companies. All such arrangements are governed by a separate signed agreement. These Terms apply to all Platform access under any partnership arrangement except where expressly superseded by a signed Partnership Agreement.

15.2 Commission-Based Arrangements

Where Zula has entered into a commission-per-transaction or referral fee arrangement with a partner, the fee structure, payment terms, and qualifying transaction definitions are set out in the applicable Partnership Agreement. Zula’s obligation to pay any commission is conditioned on verified evidence of a qualifying transaction.

15.3 Third-Party Data Sharing — No Unlawful Data

Zula will not incorporate any data received from a third party into its algorithm or Lead products without a signed data processing or data licence agreement that addresses ownership, permitted use, security obligations, and privacy law compliance. Zula expressly will not accept or process data that: (a) was obtained in violation of any third party’s terms of service; (b) includes personal information collected without lawful authority; or (c) was provided to Zula in violation of any applicable privacy law.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Zula Privacy Policy and any signed Partnership Agreement, constitute the entire agreement between you and Zula and supersede all prior representations, discussions, and agreements.

16.2 Severability

If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary and the remaining provisions continue in full force.

16.3 No Waiver

Zula’s failure to enforce any provision is not a waiver. No waiver is effective unless in writing and signed by an authorised Zula representative.

16.4 Assignment

You may not assign these Terms without Zula’s prior written consent. Zula may assign these Terms freely in connection with a merger, acquisition, or sale of assets.

16.5 Force Majeure

Zula is not liable for any failure or delay resulting from circumstances beyond its reasonable control including natural disasters, pandemic, power failures, internet outages, or third-party service disruptions.

16.6 Notices

Notices to Zula must be sent to matin@zulalead.com. Notices to Subscribers are sent to their registered email address or through in-platform notification. Notices are deemed received when sent, provided no delivery failure is received.

16.7 Language

The parties have agreed that these Terms be drafted in English. Les parties ont convenu que ces conditions soient rédigées en anglais.

16.8 Survival

Sections 3, 5, 8.1, 9.3, 11, 12, 13, 14, and 16 survive the expiration or termination of these Terms and any subscription indefinitely.

17. Acknowledgement & Agreement

BY ACCESSING THE PLATFORM, CLICKING “I AGREE”, OR SUBSCRIBING TO ANY PLAN, YOU CONFIRM THAT YOU HAVE READ, FULLY UNDERSTOOD, AND IRREVOCABLY AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS IN THEIR ENTIRETY, INCLUDING ALL LIABILITY LIMITATIONS, INDEMNIFICATION OBLIGATIONS, AND COMPLIANCE RESPONSIBILITIES.

Company

Zula Lead Intelligence Inc.

Address

939 Expo Blvd, Vancouver,

V6Z3G7, British Columbia, Canada

matin@zulalead.com

Website

zulalead.com

Effective Date

May 22, 2026

This document was prepared as a working legal framework for Zula Lead Intelligence Inc. It does not constitute legal advice. Zula strongly recommends review and execution by a qualified British Columbia lawyer with expertise in technology, privacy, and real estate law before commercial deployment or public posting.